Shipping/Payments

Super Natural Botanical makes its best efforts to provide the right products to the customers at the right time and as early as possible. We ship all products to customers from our warehouse located in Florida and through major shipping companies.

Payment Methods

Credit Cards Currently, there are no Kratom vendors taking debit cards. The federal government prohibits Kratom vendors from using credit cards (debit cards) on our websites, so we have to resort to other ways of accepting payments. Please read below about our payment options. If you need help or have questions please give us a call Monday thru Friday 10am – 5pm at 424-399-0210 or email at [email protected]

Electronic Check – eCheck is an electronic check that’s directly debited from your checking account in 3-4 days. Please allow up to (3) business days for check processing. If for any reason the check bounces we will acquire a $25 charge back fee from our bank, so please keep the funds available.

Zelle – Send and request money thru Zelle mobile app or thru your bank. Just download the mobile app. Attach your debit card. After the completion of your order we will provide our email for payment.

Pop Money – Similar to Zelle. Send and request money thru your bank using Pop Money. Most banks use Pop Money or Zelle to transfer funds. After the completion of your order we will provide our email for payment.

Cash App & Venmo – Easy mobile money apps. Attach your debit or credit card. After the completion of your order we will provide our email for payment.

Google Pay – We will provide a screen name after completion of the order. Please include your name in the “memo”. You can download the app free here: https://pay.google.com/about/. 

Email us: [email protected] or chat with our live agent for any other payment option.

Shipping Methods

We delivered all products through major shipping companies like FedEx, USPS, and UPS in all United States and throughout the world. All ordered products are delivered to customers at their door step or exact address provided by the customers.

Customers are free to choose their shippers to account of FedEx or UPS and inform us before or at the time of ordering process.

Shipping Charges and Timing

All shipping costs are subject to (1) Size of your order (2) Weight of ordered products (3) Delivery methods choose by the customers (4) Location of your delivery.

Customers can select delivery methods of their choice at the time of placing the final order and can know the exact charges they have to pay for delivery. Automatically all shipping costs are displayed upon customers’ selection and added to the final invoice for payment.

All products are dispatched on the same day of order confirmation and took 2-3 business days in the US and little more time for international delivery which subject to change in terms and conditions of major shippers and shipping method selected by the customers.

Free Shipping

We provide free shipping on all products offered by us in all Continental United States (ground only).

Tracking your Shipping Packages

Customers can easily track their orders or shipping packages through tracking number of shipping provided by us after order being shipped. They can inquire their packages delivery on disclosing tracking number to shippers by visiting directly to their sites or calling directly to their helpline numbers.

Our customer support teams have less accurate information of exact shipping time or exact time of arrival of your order.

All order and shipping information will be provided to clients through email or by direct phone. Customers can approach us directly for any question or confusion at any time.

International Shipping

We ship products to all US states and Canada and subject to our terms and conditions and shipping charges of shippers outside the US. International customers can choose the shipping method the same way as mentioned above in shipping charges and will be displayed through our automatic system.

Additional Information:

Delay in Packages Delivery

We ship all packages through our contracted shippers like FedEx, USPS, and UPS, and it’s beyond our control to provide you accurate shipment information. However, we try to inform customers of any delay as soon as possible through direct calling to important numbers or email.

Delay in packages delivery also occurs due to incorrect addresses or missing information for the exact delivery location. Courier companies call you for address confirmation and result in delay process if late or no response from your side.

Shipping to Business Addresses

Yes, we indeed deliver to business addresses too and it all depends on choice and information provided by the customers.

Changes in Shipping Addresses

Customers can change their shipping addresses at any time before their final order placement, and in case the order has been placed, then the last option is to call us within 1-2 hours of your order placement on our help numbers, or you can email us with your exact shipping address and all details.

Delivery to APO/FPO Addresses

We can ship to all APO/FPO addresses and need additional information from your side that required by the shippers and subject to their terms and conditions.

Still needed more information and had questions, you can contact us on our number +1 512-221-1031, chat online with our live agents or can email us.