FAQs

You can certainly email us on info@supernaturalbotanicals.com if you have any query or unanswered questions regarding our products or how we work.

We strive to deliver the best experience and customer service for our valuable customers. Customer happiness is our primary vision statement. If you are not happy with our service because of any reason, we will make sure that your problem gets resolved.

Privacy Guarantee

Supernatural Botanicals tries their best to offer the most superior level of data security and privacy for their customers. We never record any payment details you provide on our website. Credit card information you provide to us passed by a secure socket layer directly to our card processor where it gets stored. Your private data or information will never be shared with a third party.

Shipments will always be sent in plain packaging only with a return address to our office. Read our privacy policy here.

International Orders

Customers who are based outside the United States and Canada should make a note that shipping times can get delayed by a month because of strict customs regulations that may be prevalent in the destination country.

It will be the sole responsibility of the customer to ascertain whether the products are legal for the country. If for some reason the product gets seized or lost. We DO NOT take responsibility for refunds for international orders. There is heavy shipping cost and loss of product that we can’t be responsible for on international orders.

Supernatural Botanicals will not be responsible for the legality issues arising in case of law violation by the customers.

What is kratom?

Kratom is a plant native to Southeast Asia. There it has been safely used as a folk medicine and recreationally. Kratom is cousins to the coffee plant by way of the Rubiacea family. In Malaysia, Thailand, Indonesia, Vietnam and elsewhere people used kratom. Kratom is still used there for its medicinal and social benefits.

Where does kratom come from?

Kratom is from many places in Southeast Asia. Most kratom comes from Indonesia currently. Deep growth forests in Kalimantan, Sumatra, Borneo and Bali boast centuries of usage.

How is kratom used?

There are a variety of ways to use kratom. Some brew it like a tea or stuff capsules to swallow. “Toss and wash” is a common method. You can take a spoonful and wash it down with water, juice, soda or some other drink. Tincturescapsulespowder and high crystalline extracts are also popular.

What is the dosage of kratom?

Kratom dosage depends on the person, individual biochemistry and tolerance level are factors. For some folks who are sensitive to the components as little as a half a gram to a gram or so may be enough for a dose. Others use two or more grams per doses several times a day. Check instructions when using tinctures, extracts and other concentrated forms.

Too much kratom can cause upset stomach, vomiting or other unpleasant side effects. If you’re new to kratom it’s always best to take small amounts first. Try this and see how it affects you. You can always adjust your dosage later if you don’t experience the desired effects.

What are kratom’s effects?

Kratom has various potential effects. This is due to the different types. Color combinations, region and vein color are primary means of categorizing kratom. In general smaller amounts are more energizing and stimulating. Larger amounts tend to be more relaxing or euphoric.

What are the differences between kratom colors?

Vein color and region are the main way to differentiate kratom strains. Red veins are more relaxing and euphoric. White veins are often more energizing and mood-lifting. Green vein is a balance between the two and tend to have higher antioxidant potency. “Gold vein” kratom refers to a method of processing rather than the color of the vein in the leaf itself. Fermentation results in Gold vein and Bentuangie. This causes a higher quantity of 7-hydroxy-mitragynine. Gold vein results in a supremely relaxing, potent and euphoric kratom experience.

Can kratom cause tolerance or withdrawal?

Like it’s cousin coffee you can build up a tolerance if you use it daily and increase the amounts that you use. Former pharmacologist of the National Institute of Drug Abuse Dr. Jack Henningfield has described “withdrawal” from kratom. Main side effects are headache and runny nose.

Is kratom legal in US?

Kratom is legal in all US states except 6 (Wisconsin, Rhode Island, Alabama, Arkansas, Indiana, Vermont).

Where can I buy kratom?

Most brick and mortar stores don’t carry kratom. The few places that do, like certain head shops, often overcharge. Some unscrupulous head shop dealers selling kratom are accused of selling adulterated products. There are many places online to buy kratom. It’s best, however, to use a vetted vendor. Testing and following FDA regulations and current good Manufacturing Process are especially important.

How can I add products after I have already placed my order?

It is simple to add products to order that you have already placed, but it is not yet shipped. You only need to place a new order to insert the products and mention in the comments that you wish to combine the orders and receive the refund of extra shipping charges.

Even if your original order shows as shipped, we can still combine your orders if it’s before 2:30 PM EST and your shipment have not yet gone out for the first pickup.

When will my order be shipped?

Our team usually does their best to ship the orders on the same day for all orders that are placed before 2:00 PM EST on Monday to Friday, except postal holidays.

On Saturdays, the order has to be placed before 12 noon, excluding UPS as it has no provision for pickups on Saturdays.

We ship out every day to several addresses in the world. We provide USPS and UPS , Fedex, Canada post for shipping, for more detail contact us at : info@supernaturalbotanicals.com.

The execution of dispatch time is as follows:

First Class: 4 to 8 days (average 3-5 days)
Priority Mail: 2 to 7 days (average 2-3 days)
Express Mail: 1 to 3 days depending on location

As stated earlier, these shipping times do not include Sundays or Postal Holidays. It is also exclusive of the day it is shipped.

In case your shipment does not get delivered within the guaranteed period of shipping time, reach out to us and your shipping will be refunded.

2020 Postal Holidays

Monday, January 2
New Year’s Day (observed)
Monday, January 16
Martin Luther King Jr. birthday
Monday, February 20
Washington’s Birthday
Monday, May 29
Memorial Day
Tuesday, July 4
Independence Day
Monday, September 4
Labor Day
Monday, October 9
Columbus Day
Friday, November 10
Veterans Day (observed)
Thursday, November 23
Thanksgiving Day
Monday, December 25
Christmas Day

Do you accept returns?

If you receive a defective or contaminated product, we would undoubtedly receive your product and provide you with the refund. The only requisite is that it should be unopened. However, we are not responsible for items thrown away during the customs procedure or products lost during transit. Talk us, and we would be more than happy to help you out. Read our return policy here.

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